Media Terms & Conditions

Last Updated Aug. 02, 2026

1. Agreement and Acceptance

These Terms and Conditions ("Terms") govern all photography, videography, aerial, floor plan, virtual tour, and related real estate media services provided by Peak Abode Media LLC ("Peak Abode Media," "we," "us," or "our") to the client ("Client," "you," or "your").

These Terms are presented for review before an order is submitted. Acceptance occurs when you submit an order or booking request, and is confirmed by the acceptance record associated with your order. Accessing your delivery portal, downloading the Work, or using the Work also constitutes acceptance of these Terms in full.

If you identify a brokerage, team, company, or other entity as the Client or as the responsible billing party, you represent that you have authority to enter into these Terms on that entity's behalf.

2. Definitions

"Work" means the photographs, video, 3D content, floor plans, graphics, audio, animation, constituent files, and other visual content of the property produced under these Terms, including any derivative works created from them.

"Property" means the address or location that is the subject of the order.

"Delivery" means the moment the Work is made available to you in your Peak Abode Media client portal, whether or not you have downloaded or viewed it.

3. Services

Peak Abode Media provides professional real estate media services, including still photography, aerial photography and video, cinematic videography, floor plans, 3D virtual tours, and marketing assets. Services are provided according to the package selected and the details confirmed at the time of booking.

Our pricing reflects the cost for a single dwelling in a residential household. For commercial or multi-unit properties, please contact our office for a personalized quote.

Our standard service area runs from Rock Hill in the south to Mooresville in the north. We regularly serve properties outside that area. Appointments outside the standard service area are accepted subject to availability and may be quoted with a travel adjustment, which is confirmed before the appointment is booked.

4. Scheduling, Cancellation, and Rescheduling

Appointments are scheduled on a first-come, first-served basis according to availability.

4.1 Cancellation and rescheduling by the Client. Peak Abode Media does not charge cancellation or rescheduling fees. Plans change, sellers change their minds, and closings move. We ask only that you give us as much notice as you reasonably can so we can offer the slot to another agent and get you rebooked quickly.

4.2 Access. If our photographer arrives and cannot access the Property, we will reschedule at the earliest available opportunity at no charge. This includes situations such as no one present to provide access, lockbox or keypad failure, an incorrect address, or occupants or pets preventing safe work.

4.3 Family and emergency situations. Peak Abode Media operates on a family-first philosophy. Where a reschedule is caused by a family emergency or comparable personal circumstance, we will accommodate the change without surcharge or added burden.

4.4 Repeated occurrences. Sections 4.1 through 4.3 are offered in good faith. Where a Client establishes a pattern of repeated late cancellations, no-shows, or inaccessible properties, Peak Abode Media may require prepayment for future appointments or decline to accept future bookings. Whether a pattern exists, and what response is appropriate, is determined solely by Peak Abode Media LLC and applied at its sole discretion. A decision not to act in any given instance is not a waiver of the right to act later.

4.5 Cancellation by Peak Abode Media. We may reschedule or cancel an appointment due to illness, equipment failure, unsafe conditions, or circumstances beyond our reasonable control. In that event we will offer the earliest available replacement date or refund any amounts already paid for the affected services.

5. Property Readiness

The Client is expected to have the Property "camera ready" prior to the beginning of the arrival window. This includes all cleaning and furniture staging. We ask that you have your clients review our Getting Ready guide.

If the photographer arrives and the Property is not ready, the Property will be shot "as is." Peak Abode Media is not responsible for delays, reshoots, or listing timelines affected by an unprepared property. If you request that we return to capture areas that were not ready at the scheduled appointment, we will schedule a return visit subject to availability. Where the return visit amounts to a substantial re-shoot of the Property, it may be quoted as a new appointment.

Peak Abode Media is not a cleaning, staging, landscaping, or organizing service. Our photographers may make minor adjustments at their discretion but are under no obligation to do so.

We value your feedback and input on choosing the best angles to photograph the Property. If you would like to give input, please meet the photographer at the beginning of the appointment or add notes in the "additional information" section of the order. Absent your input, our photographer will use their best judgment and experience to decide which angles will best highlight the Property.

6. Order Details and Accuracy

The Client is expected to have accurately entered or communicated all pertinent information at the time the order is placed, and is responsible for verifying the accuracy of that information. We reserve the right to correct inaccurate information and adjust the pricing of the order to reflect the actual scope of work. For example, if the order states that the Property is 2,200 square feet and it is actually 3,000 square feet, pricing will be adjusted accordingly.

7. Weather

We photograph in all conditions except those that would compromise the quality or safety of the work. Where active precipitation is present, you may reschedule exterior or aerial services at no charge. Overcast conditions, cloud cover, or a preference for stronger sunlight do not qualify for a fee-free reschedule inside the window described in Section 4.1. Weather should be evaluated several days in advance wherever possible.

We reserve the right to cancel or reschedule an appointment for inclement or unsafe weather and will rebook at the earliest available opportunity.

8. Drone and Aerial Services

All aerial operations are conducted by an FAA Part 107 certificated remote pilot in compliance with 14 CFR Part 107 and all applicable federal, state, and local law.

  • Aerial services are subject to airspace classification, LAANC or FAA authorization, temporary flight restrictions, weather, and on-site safety conditions.

  • We fly only when conditions are legal, safe, and permissible. We will not fly where doing so would violate FAA regulation or place people or property at risk.

  • No guarantee is made as to specific altitudes, angles, or compositions.

  • If a flight cannot legally or safely be conducted, any refund or credit is limited to the aerial portion of the order. The remainder of the order stands.

The Client represents that they hold the authority necessary to permit aerial capture of the Property and has obtained any consent required from the property owner, homeowners association, or governing body. Peak Abode Media is not responsible for third-party objections, HOA restrictions, or neighbor complaints arising from lawful aerial operation.

9. Delivery

Standard delivery times, measured from the completion of the appointment, are:

  • Photography: within 24 hours

  • Video: within 72 hours

  • Floor plans and 3D virtual tours: within 72 hours

Delivery times are business-day based and may be extended during periods of high volume, equipment failure, or circumstances beyond our reasonable control. Where a delay is anticipated, we will notify you in advance.

10. Hosting and Archiving

10.1 Photography and video. Peak Abode Media hosts delivered photography and video for one (1) year from the appointment date through the Peak Abode Media client portal.

10.2 Floor plans and 3D virtual tours. Floor plans and 3D virtual tours are produced and hosted on the iGUIDE platform operated by Planitar Inc. Peak Abode Media hosts your iGUIDE for a minimum of one (1) year from the appointment date and will continue to host it beyond that period at no additional charge for as long as Peak Abode Media maintains an active iGUIDE account and Planitar continues to offer the hosting service.

Because this hosting is provided through a third-party platform, availability is subject to that platform's continued operation and terms. Peak Abode Media does not guarantee uninterrupted availability of any hosted iGUIDE and is not liable for downtime, platform changes, or discontinuation of the service by Planitar. Where the platform becomes unavailable, we will provide you with downloadable versions of your floor plan files on request.

Downloadable floor plan files are available to you on request at any time during the hosting period so that you can retain a permanent copy for your records.

10.3 After hosting ends. Once a hosting period expires, the Client is solely responsible for permanent storage of the Work. Peak Abode Media does not permanently archive files and is under no obligation to reproduce, recover, or re-host expired media. File retrieval may be available for an additional fee where the files remain in our possession.

11. Payment Terms

11.1 Standard terms. Unless the order is placed through an approved third-party Pay at Close program or otherwise agreed in writing, payment is due upon Delivery. Delivered media may be withheld from download until payment obligations are satisfied.

11.2 Late payment. Invoices unpaid more than fourteen (14) days after Delivery accrue a service charge of one and one-half percent (1.5%) per month on the outstanding balance, being eighteen percent (18%) per year, or the maximum rate permitted under North Carolina law, whichever is less. If any charge under this Section is determined to exceed the maximum permitted by law, it shall be reduced to that maximum and any excess already collected shall be credited to the Client.

11.3 Suspension and revocation. Where an invoice remains unpaid, Peak Abode Media may suspend future bookings, withhold delivery on other active orders, and suspend or revoke the license granted in Section 13.3 until the balance is settled. No license is granted for unpaid media, except while the Client remains compliant with an approved third-party Pay at Close arrangement.

11.4 Collection. The Client is responsible for reasonable costs of collection, including collection agency fees and reasonable attorney's fees, on any balance referred for collection.

12. Perception Protection and Pay at Close

12.1 Perception Protection. Peak Abode Media stands behind every shoot. If the delivered photography or videography contains a material technical or creative deficiency when measured against the services ordered, the project instructions agreed at booking, and Peak Abode Media's published portfolio, Peak Abode Media will make it right through reshoot, re-edit, or replacement of the affected media. If Peak Abode Media cannot bring the media to that standard, the Client will not be billed for the affected deliverables and the Client's next project with Peak Abode Media will be provided at no charge, on the terms set out in Section 12.8.

12.2 Pay at Close. Pay at Close is offered and administered through a third-party provider and is subject to that provider’s separate eligibility requirements, agreement, fees, payment schedule, and terms. Peak Abode Media does not determine or modify the Client’s payment obligations under that agreement.

The Client has six (6) calendar days from Delivery to review the delivered photography and video and request adjustments or a full release from the amount financed or deferred for the affected media under this policy. This six-day period is a quality-review window only and does not replace or modify the Client’s obligations to the third-party provider. Requests submitted after the review window fall outside the scope of this policy.

12.3 Scope. Perception Protection and Pay at Close address the quality of the Work. They do not extend to changes in listing strategy, seller preference, price reductions, expired or withdrawn listings, changes in the condition of the Property after the appointment, or a change of mind following Delivery. They do not apply to areas of the Property that were not camera ready at the time of the appointment under Section 5.

12.4 Reasonable use. Both policies are offered in good faith. Where a Client has invoked Perception Protection or a Pay at Close release three (3) times, whether consecutively or within any rolling twelve (12) month period, or where Peak Abode Media reasonably believes either policy is being used in a manner inconsistent with its intent, Peak Abode Media may take one or more of the following actions:

  • Remove the Client's eligibility for Perception Protection, Pay at Close, or both, on all future work

  • Require payment in full in advance of any future appointment

  • Decline to accept future bookings from the Client

  • Terminate any active or scheduled projects with the Client, including work booked but not yet delivered

12.5 Enforcement and discretion. Determination of whether either policy has been invoked in a manner inconsistent with its intent, and the selection and application of any remedy listed in Section 12.4, rests solely with Peak Abode Media LLC and is applied at its sole discretion. Peak Abode Media will provide written notice, by email to the address on file, of any action taken under this Section.

12.6 Effect of termination. Where a project is terminated under Section 12.4, the Client remains responsible for payment for all work completed and delivered prior to termination, excluding media for which Perception Protection has already been honored. Any fees paid for scheduled work not yet performed will be refunded. No license to use the Work is granted for any media that remains unpaid at the time of termination.

12.7 No waiver. Peak Abode Media's decision not to enforce this Section in any given instance is not a waiver of its right to enforce it at a later time.

12.8 The complimentary next project. Where Perception Protection results in a complimentary next project, that project is:

  • Limited to one (1) project per qualifying occurrence

  • Non-transferable, and redeemable only by the Client who booked the original project

  • Redeemable on a package of equal or lesser value than the original project

  • Limited to a property within the same square footage tier as the original property

  • Redeemable within twelve (12) months of the date the complimentary project is issued, after which it expires

  • Not redeemable for cash, credit, or a discount against another invoice

  • Exclusive of travel adjustments, rush delivery, optional add-ons, and any third-party service or product billed through Peak Abode Media, each of which remains payable by the Client

Where the Client wishes to apply the complimentary project to a larger package or a larger property, the difference in price is payable by the Client.

A complimentary project is itself covered by Perception Protection. If the Client invokes Perception Protection or a Pay at Close release on a complimentary project, that instance counts toward the limit in Section 12.4.

Eligibility to redeem an unused complimentary project ends where the Client's eligibility is removed under Section 12.4 or where a project is terminated under Section 12.6.

13. Rights and Usage

13.1 Ownership. Peak Abode Media is the author and initial owner of the copyright in the Work under 17 U.S.C. § 201(a), and the Work is protected under United States copyright law. Peak Abode Media retains full and exclusive copyright and ownership of the Work at all times. No copyright is transferred to the Client, and nothing in these Terms constitutes a work made for hire or an assignment of copyright. Any rights the Client receives are licensed rights under Section 13.3 and are not a sale of the Work.

Peak Abode Media reserves the right to use the Work for its portfolio, samples, self-promotion, entry in contests or exhibitions, editorial use, and display within or on the outside of its premises, and to assign, transfer, license, distribute, or syndicate the Work and any rights in it to its commercial partners.

13.2 Client-supplied materials and consent. To the extent you supply logos, headshots, branding, copy, music, or other materials for inclusion in the Work, you grant Peak Abode Media and its contractors, commercial partners, licensees, successors, and assigns a non-exclusive, perpetual, worldwide, transferable, sub-licensable license to reproduce, display, transmit, and distribute those materials as incorporated in the Work, through any media now known or later developed. You warrant that you hold the rights necessary to make this grant.

You further consent to Peak Abode Media's capture, use, and distribution of the Work depicting the Property for the purposes described in Section 13.1. To the extent you are ever deemed to hold any right in the Work, you grant Peak Abode Media the same license described above in that right.

13.3 Your license. Peak Abode Media grants you a non-exclusive license to use the Work ("Your License"), covering all territories and media, on the following terms.

Active listing advertising. You may use the Work to advertise the Property for as long as you represent the Property as the listing agent. This includes MLS systems, IDX feeds, listing portals, brokerage sites, print marketing, and social media promotion of the listing. Your authorization to third-party listing platforms expires once the Property is no longer available for sale, or once the relevant listing agreement between the property owner and the listing agent has ended, whichever comes first. Ordinary historical records retained by MLS, IDX, and portal platforms after that point are permitted and are outside your control.

Portfolio and self-promotional use. You may continue to use the Work indefinitely on your own website, social media, listing presentations, sold portfolio, marketing materials, and award or recognition submissions, as a record of work you performed. This use survives the end of the listing. It may not be presented in a way that implies you currently represent the Property.

Use by others. Your License does not extend to any other agent, team, or brokerage. See Section 13.4.

Your License is non-transferable, except that you may authorize MLS systems, IDX providers, listing portals, social platforms, printers, and advertising or marketing vendors to reproduce and display the Work solely to carry out the uses permitted above on your behalf. Your use of the Work must comply with applicable MLS rules, MLS subscriber agreements, and brokerage compliance policies.

13.4 Relisting and change of agent. Listings change hands, and we keep this simple.

  • If the Property is relisted with a different agent or brokerage, Your License does not transfer automatically.

  • The new agent or brokerage must obtain a license from Peak Abode Media before using the Work.

  • Your right to advertise the Property ends when you cease to be the listing agent. Your portfolio and self-promotional rights under Section 13.3 continue.

Relisting licenses for the same Property and existing Work are offered at a reduced rate. Contact our office.

13.5 Prohibited uses. The Client may not:

  • Sell, sublicense, assign, or transfer the Work to any third party, except as expressly permitted in Section 13.3

  • Permit reuse of the Work by another agent, team, or brokerage without a license from Peak Abode Media

  • Provide the Work to the property owner, a builder, developer, stager, designer, or other third party for their own marketing use without a license from Peak Abode Media

  • Use the Work to market any property other than the Property originally photographed

  • Remove or obscure metadata, watermarks, or copyright notices

  • Claim authorship or copyright ownership of the Work

MLS-required resizing, cropping, or minor adjustments that do not materially alter the Work are permitted.

13.6 Artificial intelligence and machine learning. The Client may not knowingly submit the Work as training data, dataset material, evaluation material, or reference material for the development, training, fine-tuning, or improvement of any artificial intelligence or machine learning model, without prior written consent from Peak Abode Media. This restriction applies whether the use is commercial, internal, experimental, or promotional.

This Section does not restrict ordinary marketing use of the Work on MLS systems, listing portals, social platforms, customer relationship management systems, design or editing tools, or similar services, where any use of submitted content for model development is incidental to that platform's own terms and is not directed by the Client.

13.7 Third-party licensed components. The Work may incorporate music, sound effects, fonts, stock footage, stock imagery, motion graphics, templates, and similar components licensed by Peak Abode Media from third parties. Those components remain the property of their respective owners and remain subject to their own license terms.

Your License covers your use of the finished Work as delivered. It does not convey any right in the underlying third-party components, and it does not permit you to extract, isolate, reuse, or redistribute any such component separately from the finished Work. Where a third-party license restricts a particular use, that restriction controls over the permissions granted in Section 13.3. Peak Abode Media will identify any such restriction on request.

14. Virtual Staging and Digital Alteration

Where virtual staging, digital decluttering, sky replacement, seasonal enhancement, or comparable edits are provided, they are delivered as marketing aids and are not a representation of the actual condition of the Property.

The Client is solely responsible for disclosing altered or virtually staged imagery in accordance with, where applicable, the NAR Code of Ethics, applicable MLS rules, brokerage advertising policy, and applicable state and federal law, including any requirement to label the image, note the alteration in listing remarks, or publish an unaltered original alongside the edited version. Rules in this area differ by board and change frequently. Verify current requirements with your MLS before publishing.

Peak Abode Media will not produce edits that remove, conceal, or misrepresent a material feature or defect of the Property, including alterations to structure, dimensions, flooring, cabinetry, or permanent fixtures. We reserve the right to decline any edit request that would, in our judgment, produce a deceptive or misleading depiction of the Property.

The Client indemnifies Peak Abode Media against any third-party claim arising from the Client's failure to disclose altered imagery, subject to Section 17.

15. Releases, Licenses, and Authorizations

15.1 Authority and clearances. By contracting with Peak Abode Media to produce the Work, you warrant and represent that you are authorized to enter into this agreement with regard to the Property and to permit access for photography, video, aerial capture, and 3D scanning. You further certify that you have obtained the releases, permissions, licenses, and authorizations reasonably necessary for the capture and use of the Work as described in these Terms ("Clearances"), including any Clearance required from the owner of the Property or from the owner of intellectual property contained in, on, or around the Property and captured as part of the Work, including the underlying architectural work.

15.2 Notice to owners and occupants. You warrant that the property owner and any occupants have been informed, in advance of the appointment, that photography, video, aerial capture, and 3D scanning will take place at the Property, and that the resulting media will be published in connection with marketing the Property.

15.3 Excluded areas. You are responsible for identifying, before capture begins, any room, area, structure, or feature that is not to be captured. Requests to exclude areas should be communicated at booking or to the photographer on arrival. Once capture is complete, removal of already-captured areas from a 3D tour or floor plan may not be possible without a return visit and may be quoted separately.

15.4 Preparation and personal material. You are responsible for ensuring, or for directing the owner or occupants to ensure, that the following are removed or concealed before the appointment: confidential or financial documents, medications and medication labels, personal photographs, mail and addressed items, alarm codes, keys, firearms, jewelry, valuables, computer and device screens displaying personal information, and any other personally identifying material.

Peak Abode Media will use reasonable care and may, at its discretion, move or reposition minor items or decline to capture an area. Peak Abode Media is not responsible for personal, confidential, or identifying material left visible at the time of capture, or for its appearance in delivered media.

This Section applies with particular force to 3D virtual tours and floor plans, which record every captured area in continuous detail and preserve views that a still photograph would not.

15.5 Indemnification for clearances. Subject to Section 17, you agree to indemnify and hold harmless Peak Abode Media against third-party claims, costs, and expenses, including reasonable attorney's fees, arising from your failure to obtain a required Clearance, from uses of the Work exceeding the Clearances you obtained, or from your failure to meet the obligations in Sections 15.2 through 15.4.

16. Limitation of Liability

To the maximum extent permitted under North Carolina law:

  • Peak Abode Media's total liability arising out of or related to any order, on any theory of liability, is limited to the amount paid or payable by the Client for the specific service giving rise to the claim. Where the Client has booked through Pay at Close and has not yet been billed, the amount payable is the contract price for that service as quoted at booking.

  • Peak Abode Media is not liable for indirect, incidental, special, consequential, or punitive damages, including lost commissions, lost profits, lost sales, delayed closings, or lost business opportunity.

  • Peak Abode Media makes no representation or guarantee regarding the sale, lease, showing volume, list price, or market performance of any Property.

  • The remedies described in Section 12 are the Client's sole and exclusive remedies for any dissatisfaction with the quality of the Work.

The limitations in this Section do not apply to liability for bodily injury, damage to tangible physical property, gross negligence, or intentional misconduct, or to any other liability that cannot be limited under North Carolina law.

17. Indemnification and Hold Harmless

17.1 Scope. You shall indemnify, defend, and hold harmless Peak Abode Media LLC, its officers, members, employees, contractors, licensees, sub-licensees, agents, successors, and assigns from and against third-party claims, and the resulting liability, damages, loss, court costs, and reasonable attorney's fees, to the extent arising from:

  • Your breach of these Terms

  • Any inaccurate or incomplete representation, warranty, or certification you made under these Terms

  • Your lack of authority, or the absence of any required consent or Clearance, under Section 15

  • Your use, alteration, distribution, or redistribution of the Work, or use directed by you, beyond the license granted in Section 13

  • Your failure to disclose virtually staged or digitally altered imagery under Section 14

  • Unsafe conditions at the Property caused by or within the control of you, the property owner, or the occupants

  • Infringement of any third party's intellectual property, publicity, or privacy rights resulting from materials you supplied or instructions you gave

  • The negligent or intentional acts or omissions of you, your officers, agents, independent contractors, employees, family members, invitees, licensors, the property owner, or guests

17.2 Carve-out. You have no obligation under this Section to the extent a claim arises from the negligence, gross negligence, or intentional misconduct of Peak Abode Media, its employees, or its contractors, or from Peak Abode Media's own breach of these Terms.

17.3 Procedure. Peak Abode Media will notify you promptly of any claim for which it seeks indemnification and will cooperate reasonably in the defense. You may not settle any claim in a way that imposes an obligation or admission on Peak Abode Media without its prior written consent.

18. Force Majeure

Peak Abode Media is not liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including severe weather, natural disaster, fire, flood, power or network failure, illness or injury, government or FAA action, airspace closure, labor disruption, or restricted access to the Property. Where performance is delayed by such an event, we will reschedule at the earliest available opportunity or refund amounts paid for services not performed.

19. Changes to These Terms

Peak Abode Media may update these Terms from time to time. The version posted at peakabodemedia.com/terms-and-conditions on the date an order is placed governs that order. A revision does not alter the terms applicable to an order already placed.

20. Governing Law and Venue

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles, regardless of where the Property is located or where the services are performed. Any action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts serving the county in which Peak Abode Media LLC maintains its principal place of business, and the parties consent to the jurisdiction of those courts.

21. Severability

If any provision of these Terms is found unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with the booking confirmation and any written agreement signed by Peak Abode Media, constitute the entire agreement between the parties regarding the Work and supersede any prior understanding, proposal, or representation, whether written or oral.

In the event of a conflict, a separately signed written agreement controls over the booking confirmation, and the booking confirmation controls over these Terms, solely with respect to the conflicting provision.

23. Survival

The following survive completion, expiration, or termination of any order: Section 11 (Payment Terms) as to amounts owed, Section 12.6 (Effect of Termination), Section 13 (Rights and Usage), Section 14 (Virtual Staging and Digital Alteration), Section 15 (Releases, Licenses, and Authorizations), Section 16 (Limitation of Liability), Section 17 (Indemnification), Section 20 (Governing Law and Venue), Section 21 (Severability), Section 22 (Entire Agreement), and this Section, together with any other provision that by its nature is intended to survive.

24. Contact

Peak Abode Media LLC (843) 408-0651 peakabodemedia.com/contact Monday through Friday, 9am to 5pm